Future Forward is a full-service web-based and mobile application software company that provides professional support and maintenance through custom-made solutions.
We claim ownership of Castit: Digital Signage Software, and are responsible for the processing of personal data as shown in this privacy statement.
Company is located at:
- Nicholas Pieckstraat 12
- 3232 BP, Brielle, the Netherlands.
Castit contact details:
- Nicholas Pieckstraat 12
- 3232 BP, Brielle
- Netherlands +31 (0)181 413 112
Personal data that we process
Future Forward processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data we process:
- First and last name
- E-mail address
For what purpose and on what basis do we process personal data
Future Forward processes your personal data for the following purposes:
- To be able to call or e-mail you if this is necessary to carry out our services
- To inform you about changes to our services and products
- To offer you the opportunity to create an account
How long we keep personal data
Future Forward does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for personal data:
The data remains on the server as long as the user account exists. When the user requests the deletion of his or her account, the data will be deleted.
We also use a live chat on our website. This is optional to use, but when used, we store the following data:
- IP address
- Time zone (example: Europe/Parise)
- Land (example: Netherlands / nl)
- Browser (Mozilla,Chrome....)
- Chat history with time stamp
- Chosen nickname
- Email addresses
- Date of last visit
- Duration of the chat
- The admin's response time to the chat
- Device type
This data is stored in order to use the functionality of the live chat, to provide better support during follow-up conversations and to recognize the user.
This data is stored until it is removed by the administrator, this can be done on request by sending an email to email@example.com
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian consent. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at firstname.lastname@example.org and we will delete this information.
Automated decision making
Future Forward does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of Future Forward).
Sharing personal data with third parties
Future Forward only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
Cookies, or similar techniques, that we use
Future Forward only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.
The website(s) of Castit use(s) cookies. Two kinds of cookies are used:
- Functional cookies: these cookies are necessary to make a website function. Castit uses functional cookies to facilitate navigation on the websites and to store specific user settings or user preferences, so as to optimize your use of the websites;
- Analytical cookies:
View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Future Forward and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned by you.
You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to email@example.com .
To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.
Future Forward would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure personal data
Future Forward takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via firstname.lastname@example.org.
Information We Collect
When you use our Castit: Digital Signage Player mobile app, we collect various types of information from you, including:
- Your device's unique identifier (UDID);
- IP address;
- Geolocation data;
- Usage data (e.g., app crashes, time spent in the app, etc.).
We do not collect any personally identifiable information from you, such as your name, email address, or phone number.
How We Use Your Information
We use the data we collect to improve the functionality and performance of our Castit: Digital Signage Player app, such as:
- Providing personalized content and recommendation;
- Diagnosing and fixing app issues;
- Conducting analytics to better understand how users interact with the app;
- Monitoring and improving the security of the app.
We may also use your information to send you marketing communications about our products and services if you provide us with your consent.
We do not share your information with third-party companies, except as required by law or with your explicit consent.
We take information security seriously and have put in place technical and organizational safeguards to protect your data from unauthorized access, disclosure, or misuse. These measures include:
- Data encryption;
- Secure communication protocols;
- Access controls;
- Regular security audits.
You have the right to access, correct, delete, and limit the processing of your personal data. You can also withdraw your consent to us using your information for marketing purposes at any time.