Introduction
Luxor Theater, a prominent theater in Rotterdam known for hosting renowned artists and featuring the popular restaurant "Café Dox," sought to enhance its customer experience. They approached Castit, a leading digital signage software provider, to create a custom digital reception kiosk for their restaurant. The objective was to replace the traditional staff member at the entrance with a digital solution capable of delivering multiple functionalities.
Challenges
The Castit team encountered two main challenges in the development process. Firstly, they needed to design a user-friendly interface that could accommodate a diverse audience, including individuals of varying ages and technological familiarity. Secondly, they had to seamlessly integrate the kiosk with Luxor Theater's existing systems, enabling it to display ticket information, notify restaurant staff about appointments, and facilitate newsletter subscriptions.
Solution
To overcome these challenges, Castit devised a custom digital solution—a reception kiosk with a simple and intuitive interface. The kiosk incorporated four key functions: ticket information, appointments, food and drink, and newsletter subscription. The interface supported both English and Dutch languages, catering to the restaurant's diverse clientele. Castit seamlessly integrated the kiosk with Luxor Theater's systems, ensuring a seamless guest experience. When a guest had an appointment, they could enter the person's name they were meeting, and the system would notify them via a phone call. The kiosk also displayed information about upcoming events and performances by connecting to the ticketing system. Additionally, guests could browse the menu and place food and drink orders directly through the kiosk, eliminating the need for a waiter.
Results
The digital reception kiosk developed by Castit has proven to be a resounding success for Café Dox. Guests have embraced its convenience and user-friendly nature, resulting in reduced wait times and an optimized guest experience. With the kiosk handling various tasks, staff members can now focus on providing enhanced service. Furthermore, the newsletter subscription feature has empowered Luxor Theater to expand its reach and effectively communicate with guests.
Conclusion
Castit's custom digital solution has ushered Luxor Theater into a modern era of welcoming guests to Café Dox. The digital reception kiosk has significantly improved the overall guest experience by streamlining processes, reducing wait times, and providing relevant information. This project highlights Castit's expertise in designing and developing tailored digital solutions to address the unique challenges faced by businesses.
More works
Discover how Horapark partnered with Castit to revolutionize their communication strategy and enhance the visitor experience through a custom digital signage solution.
Discover how Connectz transformed their communication and engagement strategies using Castit Digital Signage Software's Enterprize model.
Learn how they leveraged powerful features to create captivating client presentations, integrate real-time information, and drive remarkable results.
The adoption of Future Forward's custom digital signage solution, Castit, brought numerous benefits to Van Vlierden. Their communication approach transformed, engaging employees and visitors through dynamic digital signage that effectively conveyed messages and ensured better retention.
With features like easy customization, library integration, scheduling capabilities, and interactive elements, Van Vlierden created an engaging and immersive digital signage experience. The integration of their custom logo and captivating slide transitions further enhanced their brand presence.
Overall, the collaboration with Castit showcased the expertise of the makers of Castit in developing tailored solutions that drive meaningful communication and engagement.